14 November 2008, 1:19 pm
Summary Results-oriented Production Clerk with a proven track record in Sales and Customer Service. Professional Experience • Effectively planned and implemented efficient means for production in a timely work flow while ensuring the security of sensitive document information. • Read job orders to determine the type of work to be done, the quantities to be produced, and the materials needed. • Developed profitable relationships with suppliers, internal and external staff and management resulting in increased production of 25 percent. • Enhanced ability to discern workload priorities and manage multiple projects with changing needs while acting as the liaison between client and company headquarters. • Assisted sales associates, via multiple phone lines, in helping customers’ access sensitive credit information while researching and resolving customer complaints. •Operated auxiliary machinery. Mechanically inclined, ability to work well with machinery and tools. •Recommended and provided advice on a wide variety of products and services. Developed efficient means of active listening to provide excellent customer service and ensure customer satisfaction. •Computed charges for merchandise or services and received payments. •Prepared merchandise for display. •Receive, examine, and tag articles to be repaired, cleaned and stored. •Maintained working independently with minimal supervision or as a cooperative team member. • Answer telephones to provide information and receive orders receive information from salespeople or merchants to decide whether to approve new credit, based on predetermined standards. • Maintained files such as maintenance records and bills of lading. • Ensured the security of sensitive customer information while handling all internal and external calls. Employment history Colorado Springs Legal Copy, Colorado Springs, CO Production Clerk (2003-Current) Rocky Mountain High Wheels, Colorado Springs, CO Sales Associate/ Bicycle Technician (2005-2006) Penney J C CO Inc - Department Store the Citadel-South, Catalog Telephone Shopping, Colorado Springs, CO Credit Associate (2003-2003) Education Bachelors of Arts Degree, Colorado State University Pueblo, Colorado Springs, CO (1998-2001) Associates of Arts Degree, Pikes Peak Community College, Colorado Springs, CO (1995-1998) Computer Skills Windows, Macintosh, MS Word, MS Excel, MS Outlook, IBM AS 400, Adobe Photoshop, Adobe InDesign, Adobe PageMaker, Internet, E-mail, keyboarding, indexing, ten-key... Read More »